With the exception of personalized products, you may return any unworn, undamaged merchandise purchased online within 30 days (no exceptions) of delivery for a full refund or exchange of the purchase price by mail.

 

Merchandise purchased online may also be returned for an EXCHANGE.  Shipping & handling fees are non-refundable, except for defective or wrongly shipped items. If returned by mail, you will need to pay for return shipping, but Vohallo will ship any exchanged items free of charge.

 

Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the item. Failure to send all items may cause a delay in your refund or no refund.

 

Batteries, straps and reduced priced items (reduced price includes sales items, special promotions, sales etc.) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.

 

 

HOW TO MAKE A RETURN OR EXCHANGE

To return an item please follow the instructions on the back of your packing slip. Indicate a reason for each item returned and note any reorder instructions.

 

Carefully package the merchandise to prevent damage and enclose the packing slip in the shipping carton. Address the outside of the package and ship the merchandise to the address provided.

 

You will need to pay for return shipping. We recommend that all returns and exchanges be sent by FedEx, UPS or USPS with a valid tracking number attached. We are not responsible for lost, stolen, broken, or damaged items during the return process. All refunds will be issued in the form of original payment.

Return Your Package To:
Vohallo LLC.
MAILING ADDRESS HERE

DEFECTIVE OR WRONG MERCHANDISE
If the merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it.

 

Please contact Customer Service at customer@vohallo.co within 72 hours from the date of delivery, and we will arrange to send you a replacement or issue you a full refund after you have returned the damaged or defective product. Refunds will be done under the terms of our refund policy.  Items damaged due to customer abuse or negligence will not be accepted. You will have to ship the product as outlined in the policy and will not be charged any additional shipping fees for replacement items.

 

 

MERCHANDISE NOT RECEIVED

If your item is not received by mail, we will be happy to work with you and the shipping company to help resolve the issue as quickly as possible. Please note that a written customer confirmation may be required to help expedite a claim with the shipping company. Any information provided may be used in our internal investigation with the shipping company, insurance company, and respective law enforcement agencies.

 

 

CONTACT

PLACE CONTACT DETAILS SUCH AS MAILING ADDRESS, AND E MAIL ADDRESS, TELEPHONE NUMBER IF APPLICABLE